Hospitality Industry Terminology, Definitions & Jargon


Have you ever wondered what hospitality professionals mean when they use words like “revPAR,” “mise en place,” or “all-inclusive”? Do you find yourself puzzled by the jargon of the hotel, restaurant, travel, and tourism industries? If so, you’re not alone. The world of hospitality is filled with unique and specialized terminology that can be both exciting and challenging to navigate.

Whether you’re a hospitality enthusiast, a hospitality student, or someone looking to venture into the industry, understanding the terminology is crucial. It not only helps you communicate effectively but can also provide insights into the inner workings of the hospitality world.

In this comprehensive guide, we will dive into the fascinating universe of hospitality industry terminology, definitions, and jargon. From hotel operations to restaurant service, travel planning to culinary arts, and beyond, we’ll explore the vast lexicon that defines the hospitality industry.

Stay tuned as we unveil the secrets behind key phrases, culinary terms, lodging vocabulary, and more. Get ready to enhance your knowledge and discover the hidden meanings behind the language of hospitality.

Key Takeaways:

  • Understanding hospitality industry terminology is essential for effective communication and navigating the industry.
  • The hospitality world is filled with unique and specialized jargon specific to hotel, restaurant, travel, and culinary sectors.
  • Exploring key phrases, culinary terms, lodging vocabulary, and more can unlock insights into the inner workings of the industry.
  • Stay tuned as we unveil the secrets behind the language of hospitality!

Overview of the Hospitality Industry

The hospitality industry encompasses a vast and diverse range of sectors, providing services that cater to the needs of travelers and guests across the globe. From hotels and resorts to restaurants, travel agencies, and more, this industry plays a crucial role in the travel and tourism landscape.

At its core, the hospitality industry focuses on delivering exceptional experiences and ensuring the comfort and satisfaction of guests. It encompasses various sectors, including the hotel industry, travel and tourism, and the lodging industry. Let’s take a closer look at each of these sectors and their key components:

Hotel Industry

The hotel industry forms an integral part of the hospitality sector, offering accommodations and services for individuals and groups. Hotels come in many forms, ranging from small boutique hotels to large luxury resorts, catering to different target audiences and providing various amenities. The industry operates on a global scale and plays a vital role in the broader travel and tourism ecosystem.

Travel and Tourism

The travel and tourism sector revolves around planning, organizing, and facilitating travel experiences for individuals and groups. This industry encompasses travel agencies, tour operators, transportation services, and other entities that contribute to creating memorable vacations and business trips. From booking flights and accommodations to arranging guided tours, travel and tourism professionals are dedicated to meeting the diverse needs of travelers.

Lodging Industry

The lodging industry focuses on providing accommodations to travelers, whether it’s hotels, resorts, vacation rentals, or other lodging options. This sector plays an essential role in ensuring a comfortable stay for guests, offering a range of services and amenities tailored to meet their needs. The lodging industry is closely intertwined with the hospitality industry as a whole and contributes to enhancing the overall travel experience.

Understanding the various sectors within the hospitality industry is crucial for professionals and individuals looking to pursue a career or simply navigate this diverse landscape. By familiarizing ourselves with the terminology and key components of the industry, we gain a deeper appreciation for the incredible work that goes into providing exceptional experiences for travelers and guests.

Hotel IndustryProvides accommodations and services for travelers and guests
Travel and TourismFacilitates travel experiences and organizes tours and activities
Lodging IndustryFocuses on providing various types of accommodations for travelers

As we continue our exploration of the hospitality industry, we’ll dive deeper into the specific terminology and jargon utilized within each sector. Join us in the next sections as we uncover the fascinating world of hotel industry terminology, restaurant jargon, travel and tourism terminology, and more.

Hotel Industry Terminology

As a fundamental aspect of the hospitality industry, the hotel sector comes with its own unique set of terminology and jargon. Whether you’re a hotelier, a hotel management professional, or simply a guest looking to enhance your understanding of the industry, familiarizing yourself with these hotel industry terms is essential. From hotel management jargon to operational vocabulary, let’s explore the key terminologies that shape the world of hotels.

1. Room Types

The hotel industry offers a diverse range of room types to cater to the varying needs and preferences of guests. From standard rooms to suites, here are some common room types you might encounter during your hotel stay:

Room TypeDescription
Standard RoomA basic, entry-level room with essential amenities.
Deluxe RoomA more spacious and well-appointed room compared to the standard room.
SuiteA luxurious, larger room that often includes a separate living area and additional amenities.
Executive FloorA dedicated floor within the hotel that offers exclusive access to executive lounges and enhanced services for business travelers.

2. Revenue Management

Revenue management is a crucial aspect of hotel operations that utilizes data and analytics to optimize financial performance. Here are some key revenue management terms:

  • RevPAR (Revenue Per Available Room): A key performance indicator that measures a hotel’s revenue generated per available room.
  • Occupancy Rate: The percentage of rooms occupied by guests within a given time period.
  • ADR (Average Daily Rate): The average rate charged for each occupied room in a hotel.
  • Yield Management: A pricing strategy that adjusts rates based on demand and market conditions to maximize revenue.

“Hospitality is simply an opportunity to show love and care.” – Daniel Walker, Hotel Management Professional

3. Guest Services

Providing exceptional guest experiences is at the heart of the hotel industry. Here are some guest service terms you may encounter:

  • Concierge: The hotel staff responsible for assisting guests with various needs, such as restaurant reservations, transportation arrangements, and local recommendations.
  • Front Desk: The area where guests check-in and check-out of the hotel, as well as seek assistance during their stay.
  • Housekeeping: The department responsible for maintaining cleanliness, tidiness, and overall hygiene of guest rooms and public areas.
  • Doorman: The staff member who welcomes guests at the entrance, assists with luggage, and provides general directions and assistance.

Understanding these hotel industry terminologies will allow you to navigate the world of hotels with confidence and ease. Whether you’re a hotel professional or a guest seeking a memorable stay, this knowledge will enhance your overall experience.

Restaurant Jargon and Terminology

In the fast-paced world of the restaurant industry, there is a unique language that insiders use to communicate efficiently and effectively. From the bustling kitchen to the elegant dining room, restaurant professionals rely on specific terms and phrases that capture the essence of their craft. In this section, we will explore the fascinating jargon and terminology that are commonly used in the restaurant industry, offering insights into culinary terms, kitchen jargon, and dining service vocabulary.

Culinary Terms

When it comes to culinary mastery, chefs and cooks have their own language that reflects their artistry in the kitchen. From French culinary techniques to specialized cooking methods, the following table showcases some common culinary terms:

Culinary TermDefinition
Mise en placeThe organization and preparation of ingredients and equipment before cooking.
SautéA cooking method that involves quickly frying food in a small amount of oil over high heat.
JulienneA knife-cutting technique that results in long, thin strips of vegetables.
DégustationA tasting menu that showcases multiple small portions of dishes.
Sous-videA cooking method that involves vacuum-sealing food in a bag and cooking it in a precisely controlled water bath.
Amuse-boucheA bite-sized appetizer served before the main course to excite the palate.

Kitchen Jargon

The restaurant kitchen is an orchestrated symphony of activity, and it has its own set of jargon that helps chefs and kitchen staff communicate efficiently. Here are some common kitchen jargon terms:

  • All-Day – The total number of a specific menu item ordered for the entire day.
  • 86 – A term used to signify that an item is no longer available, usually due to running out of stock.
  • Fire – A command given to start cooking an item immediately.
  • In the Weeds – A phrase used to describe being overwhelmed or behind schedule in a busy kitchen.
  • Berry the Pointy End – A lighthearted reminder to properly place the knife with the sharp end down in the protective box or rack.

Dining Terminology

From front-of-house staff to guests, the dining experience has its own set of terminology that enhances communication and service. Here are some common dining service vocabulary:

“Bonjour! Welcome to our restaurant. May I offer you an aperitif while you peruse the menu? Our sommelier will be happy to assist you in selecting the perfect wine pairing for your main course.”

As you can see from the quote above, terms such as “aperitif” (a pre-meal drink) and “sommelier” (a wine expert) are commonly used to enhance the dining experience and provide exceptional service to guests.

restaurant industry terminology image

With the help of the provided image, we can visually explore the diverse world of restaurant industry terminology and gain a better understanding of its nuances.

As we dive deeper into the world of hospitality, it’s essential to understand the unique jargon and terminology that exist in various sectors, including the restaurant industry. By familiarizing ourselves with culinary terms, kitchen jargon, and dining service vocabulary, we can better appreciate the artistry and precision that goes into creating memorable dining experiences.

Travel and Tourism Terminology

As you embark on your journey in the travel and tourism industry, it’s important to familiarize yourself with the specialized terminology and jargon that is commonly used. Whether you’re planning a vacation, working in a travel agency, or simply curious about the world of travel, understanding these terms will enhance your knowledge and allow you to communicate effectively.

Here are some essential travel industry terms and phrases that you should know:

Adventure Tourism: Traveling to remote, exotic, or challenging destinations to engage in thrilling activities such as hiking, scuba diving, and mountaineering.

All-Inclusive: A package or resort deal that includes all necessary costs for accommodation, meals, drinks, and often activities and entertainment.

Charter Flight: A flight operated by an airline, travel agency, or tour operator for a specific group, typically providing direct flights to popular vacation destinations.

Eco-Tourism: Responsible travel to natural areas that conserves the environment and sustains the well-being of local communities.

Itinerary: A detailed plan or schedule of a trip that includes information about flights, accommodations, transportation, and activities.

Package Tour: A pre-arranged travel package that includes transportation, accommodation, meals, and often guided tours and activities.

These are just a few examples of the many travel and tourism terms that you’ll come across in the industry. By familiarizing yourself with these terms, you’ll be better equipped to navigate the world of travel and communicate effectively with colleagues, clients, and customers.

In the table below, we’ve compiled a list of additional travel industry terminology for your reference:

AirbnbAn online marketplace that connects travelers with hosts who offer accommodations.
Cruise ShipA large passenger ship used for leisure voyages, typically with amenities and entertainment options.
Travel InsuranceAn insurance policy that provides coverage for unexpected events and emergencies during travel.
ResortA vacation destination that offers a range of facilities and amenities, such as accommodations, dining, and recreational activities.
Tour GuideA person who leads and provides information on guided tours and excursions.

By expanding your travel vocabulary, you’ll not only enhance your understanding of the industry but also be able to provide better assistance to travelers and clients. So get ready to explore the fascinating world of travel and tourism with confidence!

Understanding Hospitality Lexicon

When it comes to the hospitality industry, there is a unique language that professionals use to communicate and navigate the intricacies of their work. This specialized vocabulary, known as hospitality lexicon, encompasses a wide range of terminologies, industry jargon, and specific phrases that are essential for understanding and excelling in the field. In this section, we will explore the fascinating world of hospitality terminologies and industry lingo, giving you valuable insights into the language that defines the hospitality industry.

The hospitality lexicon serves as a common language that connects professionals across different sectors of the industry, including hotels, restaurants, travel agencies, and more. It allows individuals to efficiently communicate with one another, whether they are discussing hotel operations, culinary techniques, or guest service standards. By familiarizing yourself with the rich vocabulary of the hospitality industry, you will gain a deeper understanding of the nuances and intricacies that shape this dynamic field.

Let’s delve into some key aspects of the hospitality lexicon:

1. Industry-specific Terminologies

The hospitality industry has its own set of terminologies that are used to describe various aspects of operations, customer service, and management. From “yield management” to “revPAR” and “upselling,” these terms hold specific meanings that are crucial for professionals to grasp in order to make informed decisions and drive successful outcomes.

2. Guest Experience Expressions

One of the essential elements of the hospitality lexicon revolves around guest experience expressions. These phrases encompass the art of creating memorable experiences for guests, ensuring their satisfaction, and maintaining high levels of service excellence. From “welcoming guests with a smile” to “anticipating customer needs,” these expressions highlight the importance of personalized service and creating a positive impact on guests’ overall experience.

3. Culinary and Foodservice Terms

Within the hospitality industry, the culinary domain has its own extensive vocabulary. From “mise en place” to “sous chef” and “amuse-bouche,” culinary terms encompass a variety of techniques, recipes, and cooking processes that are crucial for chefs and foodservice professionals to understand and employ in their daily operations.

As you can see, immersing yourself in the world of hospitality lexicon is essential for anyone aspiring to excel in the industry. By understanding the unique terminologies, industry lingo, and key phrases, you will be better equipped to communicate effectively, provide outstanding service, and navigate the diverse challenges and opportunities that the hospitality industry presents.

Hospitality Industry Glossary

In the fast-paced and dynamic world of the hospitality industry, it’s essential to have a solid understanding of the various terms, jargon, and terminology that are commonly used. To help you navigate through this vast lexicon, we have compiled a comprehensive glossary of hospitality industry terms. Whether you are a budding professional or an industry veteran, this glossary will provide you with the definitions you need to stay informed and excel in your field.

Industry Terminology List

Here are some of the key terms and phrases you’ll come across in the hospitality industry:

  • ADR (Average Daily Rate): The average rate paid per room, calculated by dividing total room revenue by the number of rooms occupied.
  • All-Inclusive: A package offered by some hotels or resorts that includes accommodation, meals, drinks, and activities.
  • Front of House: The areas of a hotel or restaurant that are accessible to guests, including the reception, lobby, and dining areas.
  • Back of House: The areas of a hotel or restaurant that are not visible to guests, such as the kitchen, storage rooms, and staff areas.
  • Upselling: Encouraging guests to purchase additional products or services to enhance their experience.
  • Loyalty Program: A reward system offered by hotels and other businesses to encourage repeat bookings and customer loyalty.

Hospitality Definitions

Here are some definitions of commonly used terms in the hospitality industry:

All-Inclusive: Refers to a package offered by some hotels or resorts that includes accommodation, meals, drinks, and activities. This allows guests to enjoy a wide range of services without having to pay for each item separately.

Back of House: The areas of a hotel or restaurant that are not visible to guests. This includes the kitchen, storage rooms, staff areas, and offices.

ADRThe average rate paid per room, calculated by dividing total room revenue by the number of rooms occupied.
Front of HouseThe areas of a hotel or restaurant that are accessible to guests. This includes the reception, lobby, and dining areas.
UpsellingThe practice of encouraging guests to purchase additional products or services to enhance their experience.

Now that you have a glimpse of the wealth of knowledge that awaits you in our comprehensive glossary, you can confidently navigate the hospitality industry with ease. Keep this resource handy, and you’ll be equipped with the industry terminology necessary to excel in your career.

Key Phrases in Hospitality

When it comes to the hospitality industry, key phrases and expressions play a crucial role in delivering exceptional guest service and creating memorable experiences. These phrases have become industry standards and are often used by hospitality professionals to ensure customer satisfaction. Let’s explore some of the most commonly used phrases in the world of hospitality:

Greetings and Welcome

  • “Welcome to [Hotel Name]! How may I assist you today?”
  • “Good morning/afternoon/evening! We’re delighted to have you as our guest.”
  • “Thank you for choosing [Restaurant Name]. Enjoy your meal!”

Assistance and Support

  • “Is there anything else I can help you with?”
  • “Please feel free to ask if you need any information or assistance.”
  • “Our team is here to make your stay comfortable and enjoyable.”

In addition to these phrases, hospitality professionals are trained to listen actively, use positive language, and provide personalized service to ensure guest satisfaction.

Customer satisfaction is not just our goal, it’s our standard. We strive to exceed expectations at every touchpoint.

By incorporating these phrases into their interactions, hospitality professionals can create a welcoming and friendly environment that puts guests at ease. Whether it’s a hotel concierge, restaurant server, or a member of the front desk staff, these phrases help build rapport and establish a positive connection with guests.

Remember, good communication and exceptional guest service go hand in hand in the hospitality industry.

Now, let’s take a look at a table highlighting some key phrases commonly used in the hospitality industry:

| Phrase | Usage |
| “How can I assist you today?” | Used during guest inquiries |
| “Thank you for choosing us!” | Expressing gratitude |
| “Is there anything else I can do?” | Offering further assistance|
| “Please let us know if you need help” | Offering support |
| “We hope you enjoy your stay!” | Wishing a pleasant experience |
| “Have a wonderful day/evening!” | Wishing a positive farewell |

Culinary Terms in Hospitality

When it comes to the hospitality industry, culinary terms play a vital role in the world of food and beverage. Whether you are a chef, server, or simply a food enthusiast, understanding kitchen vocabulary and menu terminology is essential for effective communication and delivering exceptional dining experiences.

Here, we will explore some of the most commonly used culinary terms and cooking jargon that you may encounter in the hospitality industry:

Culinary TermDefinition
Sous ChefA chef who serves as the second-in-command in the kitchen, responsible for supervising food preparation and managing the kitchen staff.
Mise en PlaceA French term meaning “putting in place.” It refers to the preparation and organization of ingredients and equipment before cooking.
JulienneA cutting technique where food is cut into thin and long strips, typically used for vegetables.
SautéA cooking method where food is quickly cooked in a small amount of oil or fat over high heat.
DégustationA French term for a tasting menu, typically featuring a series of small dishes that highlight various flavors and culinary techniques.

These are just a few examples of culinary terms you may encounter in the hospitality industry. By familiarizing yourself with these terms, you can better navigate the kitchen, understand menu descriptions, and appreciate the artistry behind the dishes.

Now that we’ve explored culinary terms, let’s move on to another aspect of the hospitality industry: vocabulary in the lodging sector. Section 10 will provide an in-depth look at the terminology specific to the lodging industry, including accommodation terms and hotel facilities jargon.

Vocabulary in the Lodging Industry

When it comes to the lodging industry, understanding the specific vocabulary and terminology used is essential for both professionals and travelers alike. From accommodation terms to hotel facilities jargon, let’s explore some of the key words and phrases you should be familiar with.

Room Types

When booking a hotel, it’s important to know the different room types available to you. Here are some common room categories you may come across:

  • Standard Room: A basic room with essential amenities, suitable for single or double occupancy.
  • Deluxe Room: A more spacious room with added amenities and a higher level of comfort.
  • Suite: A larger, more luxurious room with separate living and sleeping areas.
  • Executive Room: A room designed for business travelers, typically equipped with a work area or a small office.

Hotel Facilities

Hotels offer a range of facilities to enhance guests’ experiences. Here are some common terms related to hotel amenities:

  • Restaurant: A dining venue within the hotel where guests can enjoy meals.
  • Bar/Lounge: A place to relax and enjoy drinks, often offering a variety of beverages and sometimes entertainment.
  • Spa: A facility that provides wellness and relaxation treatments, such as massages, facials, and body wraps.
  • Fitness Center: A space equipped with exercise machines and equipment for guests to maintain their fitness routines.
  • Pool: A recreational area with a water-filled basin for guests to swim and relax.

To fully grasp the intricacies of the lodging industry, familiarize yourself with these common lodging terms, so you can confidently navigate the booking process and make informed choices during your stay.

lodging industry vocabulary

Emerging Trends in Hospitality Language

As the hospitality industry continues to evolve and adapt to changing consumer preferences and technological advancements, the language used within the industry is also undergoing a transformation. This section explores the emerging trends in hospitality language, including the impact of digital transformation on industry terminology.

Digital Transformation: Shaping the Language of Hospitality

The advent of digital technologies has revolutionized the hospitality industry, changing the way businesses operate and communicate with their guests. This digital transformation has resulted in the emergence of new terminology and jargon specific to the digital landscape.

For example, terms like “big data,” “cloud computing,” and “artificial intelligence” are now commonly used in conversations about the hospitality industry. These terms reflect the industry’s increased reliance on data-driven insights, cloud-based infrastructure, and automated processes.

The Rise of Personalization and Guest Feedback

With the increasing focus on delivering personalized experiences and capturing guest feedback, new language trends have emerged to describe these practices.

“Guest experience management,” “guest profiling,” and “sentiment analysis” are some of the terms that have gained prominence in the context of personalization and guest feedback. These terms highlight the industry’s dedication to understanding and meeting the unique needs and preferences of each guest through data analysis and feedback evaluation.”

Moreover, phrases like “guest journey,” “touchpoints,” and “omnichannel communication” are used to describe the various stages through which a guest interacts with a hospitality business, emphasizing the importance of seamless, personalized interactions across multiple platforms and channels.

Sustainable Practices and Eco-Friendly Terminology

As sustainability becomes increasingly important in the hospitality industry, a new wave of eco-friendly terminology has emerged. This language trend reflects the industry’s commitment to reducing its environmental impact and implementing sustainable practices.

Terms such as “carbon footprint,” “green initiatives,” and “sustainable sourcing” are now commonly used to describe the industry’s efforts to minimize energy consumption, reduce waste, and source products and services responsibly.

Industry-Specific Language Innovations

Beyond the impact of digital transformation and sustainability, the hospitality industry continues to innovate and develop industry-specific language that reflects its unique attributes and trends.

For example, the rise of alternative accommodations, such as vacation rentals and home-sharing platforms, has introduced new terms like “homesharing,” “short-term rentals,” and “peer-to-peer bookings.” These terms have become a part of the shared industry language used to describe the evolving landscape of accommodations.

Similarly, advancements in hotel technology have given rise to terms like “smart hotel,” “Internet of Things (IoT),” and “contactless check-in.” These terms reflect the integration of technology into hotel operations, enhancing guest experiences and optimizing efficiency.

Language TrendsDescription
Digital TransformationThe use of technology and digital solutions in the hospitality industry and the resulting impact on industry language.
Personalization and Guest FeedbackThe focus on delivering personalized experiences and capturing guest feedback, leading to the emergence of new language and terminology.
Sustainable PracticesThe industry’s commitment to sustainability, resulting in the adoption of eco-friendly terminology.
Industry-Specific InnovationsThe development of industry-specific language to describe emerging trends and innovations, such as alternative accommodations and hotel technology.


Understanding the terminology and jargon in the hospitality industry is essential for professionals looking to excel in their careers. By familiarizing themselves with the specific language used in this dynamic field, individuals can effectively communicate, collaborate, and navigate the industry’s diverse sectors and roles.

From hotel management terminology to restaurant jargon, travel and tourism terms to culinary expressions, each facet of the hospitality industry has its unique lexicon. The use of this specialized vocabulary not only facilitates clear and concise communication among industry professionals but also enhances the overall guest experience.

Furthermore, staying updated with emerging trends and evolving language in the hospitality industry is crucial in an era of digital transformation. As technology continues to shape the way businesses operate and interact with consumers, being well-versed in the latest terminology ensures professionals remain knowledgeable and adaptable in this ever-changing landscape.

In summary, a comprehensive understanding of hospitality industry terminology is fundamental for success in this dynamic and customer-centric field. By embracing and utilizing the specific language and jargon, professionals can enhance their communication skills, collaborate effectively, and provide exceptional experiences for both colleagues and guests.


What is hospitality industry terminology?

Hospitality industry terminology refers to the specialized vocabulary and jargon used within the hospitality industry. It includes terms specific to hotel management, restaurant operations, travel and tourism, and more.

Why is it important to understand hospitality terms?

Understanding hospitality terms is crucial for professionals working in the industry as it allows effective communication and smooth operations. It also enables better customer service and enhances the overall guest experience.

How can I become familiar with hotel industry vocabulary?

To become familiar with hotel industry vocabulary, it is recommended to learn key terms related to hotel management, guest services, and hotel operations. Online resources, industry publications, and professional training programs can be valuable sources of information.

What are some common restaurant jargon and terminology?

Common restaurant jargon and terminology include terms like “front of house” (referring to the dining area), “back of house” (referring to the kitchen area), “mise en place” (preparation of ingredients), and “à la carte” (individual menu items priced separately).

What types of travel and tourism terminology should I be familiar with?

It is beneficial to be familiar with travel and tourism terminology such as “all-inclusive” (providing all services at a set price), “red-eye flight” (overnight flight), “tour operator” (company organizing travel packages), and “staycation” (vacation taken close to home).

What is hospitality lexicon?

Hospitality lexicon refers to the language and terminologies that are unique to the hospitality industry. It encompasses specific words, phrases, and expressions that are commonly used by professionals in the field.

Where can I find definitions for hospitality industry terms?

You can find definitions for hospitality industry terms in industry-specific dictionaries, glossaries, and online resources. Additionally, many professional organizations and associations offer resources with comprehensive definitions and explanations.

What are some typical hospitality phrases used in guest service?

Typical hospitality phrases used in guest service include “Welcome to our hotel/restaurant,” “Is there anything else I can assist you with?,” “Thank you for choosing us,” and “We apologize for any inconvenience.”

What are common culinary terms in the hospitality industry?

Common culinary terms in the hospitality industry include “sauté” (cooking technique using high heat and a small amount of fat), “braise” (cooking method involving both moist and dry heat), “julienne” (cutting vegetables into thin, matchstick-like pieces), and “sous vide” (cooking food sealed in airtight bags in a water bath).

What vocabulary should I know in the lodging industry?

In the lodging industry, it is important to be familiar with vocabulary related to room types (e.g., single, double, suite), hotel facilities (e.g., concierge, fitness center, business center), and amenities (e.g., complimentary breakfast, Wi-Fi, room service).

How does digital transformation impact hospitality language?

Digital transformation has led to the emergence of new vocabulary and terms within the hospitality industry. Concepts such as “online booking,” “mobile check-in,” and “contactless payments” have become increasingly prevalent as technology shapes the way hospitality businesses operate.