Spa Therapist, W Dubai – The Palm, West Crescent, Dubai

Job Overview

**Job Number** 24031729

**Job Category** Spa

**Location** W Dubai – The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

OPERATIONS:

+ Practice universal health care protocol while dealing with guests and co-workers.

+ Ensure all equipment is in good working order and functioning properly.

+ Exercise dependability and willingness to work with schedule flexibility.

+ Maintain treatment room cleanliness at all times.

+ Practice a “clean as you go” approach to the work areas.

+ Ensure all tools and equipment is correctly sanitized.

+ Practice a “clean as you go” approach to the work areas.

+ Observe all departmental safety procedures and protocols.

+ Handle emergency situations with urgency and discretion.

+ Handle inappropriate guest behavior by stopping service and informing Lead Therapist / Assistant Spa Manager / Director of Spa.

+ Provide the range of services within the positions scope of responsibility to the standard, as set by Away Spa.

+ Keep to the time schedule throughout the day.

+ Monitor changes in schedule throughout the day.

+ Assess guests’ needs and check for contra-indications prior to commencing treatment.

+ Maintain working knowledge of the following:

+ Hydraulic massage bed

Hot towel cabinet Bottle warmer

+ Electro-thermal blanket

+ Paraffin heater, cuticle nippers, cuticle pushers, emery and buffers

+ Hot oil heater

+ Wet sanitizer

+ Dry heat sanitizer

+ Provide bespoke guest service to every guest who enters the spa as per the Away Spa HID procedures.

+ Pro-actively up sell, link sell, repeat book and retail to each guest.

GUEST SERVICE RESPONSIBILITIES:

+ Provide guests with a thorough and knowledgeable range of spa services, using professional draping techniques.

+ Escort all guests to changing rooms, relaxation or next appointment.

+ Greet all arriving and departing guess in the treatment areas by name.

+ Advise all incoming guests of treatment procedures and special instructions.

+ Enquire as to the guest experience and level of satisfaction with service.

+ Communicate guest request preferences to relevant departments and co-workers.

+ Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner.

+ Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.

+ Accommodate VIP guest preferences and special requests.

+ Actively listen and respond positively to guest questions, concerns and requests using brand or property specific process (e.g. LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.

COMMUNICATIVE:

+ Maintain the confidentiality policy for all spa guests and talent.

+ Provide explanation for all spa techniques and treatments used.

+ Answer any therapy questions or concerns.

+ Effectively communicate with all co-workers, spa guests, hotel guests and talent coaches to their understanding.

+ Discuss work topics activities or problems with co-workers, talent coaches discreetly and quietly, avoiding public areas of the property.

TRAINING AND HUMAN RESOURCES MANAGEMENT:

+ Continuously attend training sessions in the spa.

+ Attend regularly scheduled product knowledge training classes.

+ Attend training sessions as highlighted in the Annual Training Plan.

+ Ensure that you have the necessary skills to perform assigned operational duties.

+ Provide talent mentoring when required.

HEALTH & SAFETY:

+ Ensure that all potential and real hazards are reported immediately and rectified.

+ Be fully conversant with all departmental Fire, Emergency and Bomb procedures.

+ Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talent.

+ Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes, etc…

**About you**

+ Previous experience as a spa therapist

+ Understanding of Spa etiquette

+ Familiarity with health and safety regulations

+ Experience in managing reservations

+ Demonstrable customer-service skills

+ Excellent communication skills (via phone and in-person)

+ Chinese language is a must

**What we can offer you**

+ A highly competitive salary

+ Service charge

+ Free meals on duty

+ Free transportation to and from JVC

+ Marriot discounts worldwide on food, beverage and stays for all associates

+ Other local benefits

+ Free accommodation with pool and fully equipped gym

+ Free utility bills including 5G Wi-Fi, gas and water

+ Career progression within Marriott properties

+ Recognized qualifications and development opportunities

+ 30 days’ vacation leave

+ Flight Allowance T&C applied

+ Relocation support

+ Medical insurance

Laundry Facility

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.