(USA-VI-St Thomas) Director, Software Engineering – Salesforce Platforms (ResApp)

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  • Post Date: 26/12/2022
  • Apply Before: 26/01/2026
  • Applications 0
  • Views 28
Job Overview

**Job Number** 24011688

**Job Category** Information Technology

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management


Marriott International is seeking a highly engaged and motivated individual to join our Salesforce Engineering leadership team to oversee the production support of the Reservation Application used by agents at Customer Engagement Centers and properties around the globe. The Director will oversee a team of engineers responsible for triaging production issues, performing configuration changes and code deployment, and will be accountable for ensuring consistent security, privacy, and development standards are met as features and enhancements are deployed to production. The ideal candidate will have proven Salesforce engineering experience working on an application in a highly complex and integrated platform and will possess exceptional communication skills.


**Education and Required Experience**


+ Demonstrated experience in SAFe Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams

+ In-depth knowledge of application development standards including performance, security, and privacy protocols

+ Proven ability to effectively prioritize and execute tasks in a high-pressure environment

+ Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms

+ Experience with and knowledge of Technology outsourcing activities in a managed services environment

+ Experience with DevOps tools such as Git, JIRA, Jenkins and Dynatrace

+ Strong organizational skills with demonstrated ability to manage multiple high-complexity efforts and competing priorities

+ Bachelor’s degree in Computer Science or related OR equivalent years of experience and/or certification


+ Experience and in-depth knowledge of Salesforce administration and development; security, standard objects, reports/dashboards, Knowledge, data management, and sandbox environments

+ Salesforce developer, architect, or admin certifications

+ Demonstrated success leading a highly complex and integrated software engineering team

+ Knowledge of hospitality business environment, service requirements and culture

+ Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment


+ Monitor and troubleshoot issues related to Salesforce applications and integrations

+ Ensure adherence to best practices, standards, and methodologies for Salesforce development and deployment

+ Manage the release process and coordinate deployments across different environments

+ Provide guidance during evaluation of a business requirement and how it can be met with either point-and-click configuration or code and customization

+ Collaborate with stakeholders across the organization for prioritization and issue resolution

+ Review and approve design documents, code reviews, test plans, and deployment plans



+ **Communication** – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods

+ **Leading Through Vision and Values** – Keeps the organization’s vision and values at the forefront of employee decision making and action

+ **Managing Change** – Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges

+ **Problem Solving and Decision Making** – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action

+ **Professional Demeanor** – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values

**Managing Execution**

+ **Building a Successful Team** – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization

+ **Strategy Execution** – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes

+ **Driving for Results** – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required

**Building Relationships**

+ **Customer Relationships -** Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards

+ **Global Mindset -** Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential

+ **Strategic Partnerships -** Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed

**Generating Talent and Organizational Capability**

+ **Developing Others -** Plans and supports the development of others’ skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future

+ **Organizational Capability -** Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit

**Learning and Applying Professional Expertise**

+ **Business Acumen -** Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges

+ **Technical Acumen -** Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

+ **Technical Intelligence:** knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business

+ **Technology Life Cycle:** knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines

+ **Technology Systems:** Knowledge of Technology systems supporting the business including benefits, requirements, costs, justification, and operations

+ **Technology Resources:** The ability to secure and manage Technology resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information, and resource planning) and measure project impact

+ **Continuous Learning -** Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

+ **Strategy Knowledge -** Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges

+ **Basic Competencies – Fundamental competencies required for accomplishing basic work activities.**

+ **Basic Computer Skills -** Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)

+ **Mathematical Reasoning** – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues

+ **Oral Comprehension -** Listens to and understands information and ideas presented through spoken words and sentences

+ **Reading Comprehension** – Understands written sentences and paragraphs in work related documents.

+ **Writing** – Communicates effectively in writing as appropriate for the needs of the audience

**California Applicants Only:** The salary range for this position is $110,550.00 to $245,238.00 annually.

**Colorado Applicants Only:** The salary range for this position is $110,550.00 to $222,943.00 annually.

**Hawaii Applicants Only:** The salary range for this position is $133,766.00 to $245,238.00 annually.

**New York Applicants Only:** The salary range for this position is $110,550.00 to $245,238.00 annually.

**Washington Applicants Only:** The salary range for this position is $110,550.00 to $245,238.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, 1/22/2024.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.

Job Detail
  • Offered Salary$50,000+
  • Career LevelDirector
  • Experience5 Years
  • INDUSTRYHotels
  • QualificationBachelor Degree
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