(USA-AR-Little Rock) Business Systems Analyst, Payment and Fraud Products

Job Overview

**Job Number** 24016201

**Job Category** Information Technology

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as a payment product technology expert. Collaborates with client and information technology organizations to define functional requirements and functional designs of creative solutions that will support the clients’ strategy and future business goals. This includes partnership with business stakeholders and close collaboration with Technology Product leaders. Performs independent research to proactively identify and analyze future opportunities and emerging solutions that could be applied in the clients’ operations to drive improvement. Leverage technical expertise in updating multi-year technology roadmaps for clients. Support Payments and Fraud Products organization in clarifying functional requirements and functional design during development of solution.

**CANDIDATE PROFILE**

**Education and Experience**

**Required:**

+ Four-year degree from an accredited university in Business Administration, Computer Science, or related major or equivalent combination of education nand experience

+ 3 years’ experience in the business, sales and marketing, management operations, or related professional area

+ 2+ years’ experience working with payment vendors or products

+ Experience with Agile/Scrum software development methodology and tools such as JIRA and Confluence

+ Skilled at converting business needs into technology requirements and working within Technology to manage the execution of projects

+ Demonstrated ability to assess customer/client needs, creatively approach solutions, and decide and influence appropriate courses of action

**Preferred:**

+ Experience identifying and analyzing alternative solutions to complex business requirements and providing guidance and advice

+ Strong communication skills, including experience facilitating requirements analysis and functional design working sessions

+ Experience completing information technology cost/resource estimates to implement and support solutions

+ Demonstrated ability to work independently and with others

+ Excellent analytical skills where problems are very unusual and extremely difficult

+ Experience with business process re-engineering

+ Demonstrated knowledge of supported discipline

+ Strong process management, negotiating, influencing, and problem resolution skills

+ Broad technical experience across technical components including infrastructure, network, applications, data, and information security

+ Familiarity with Marriott’s existing information architecture, application portfolio, and information management methodology

+ Knowledge of emerging technologies, including those new to the Marriott environment as well as those that are new to the information systems industry

**CORE WORK ACTIVITIES**

**Technical Leadership**

+ Track enhancements, bugs, and demand backlog with key business and engineering stakeholders

+ Track new development and technology certifications required to expand integrated payments internationally

+ Collect business and technical requirements for enhancements and configuration change requests

+ Gather and outline estimates for projects and enhancements requiring development

+ Coordinate testing and certifications with the payments engineering team for our integrated payment gateways

+ Participate in troubleshooting sessions for broader payment technology related issues

+ Share payment technology expertise and industry knowledge with key business and technology stakeholders

**Demonstrating and Applying Discipline Knowledge**

+ Provides technical expertise and support to persons inside and outside of the department

+ Demonstrates knowledge of job-relevant issues, products, systems, and processes

+ Demonstrates knowledge of function-specific procedures

+ Keeps up-to-date technically and applies new knowledge to job

**IT Governance**

+ Follows all defined technology standards and processes (i.e., Technology Governance, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed

+ Participates in technical evaluation process when assessing additions or changes to defined technology standards

**MANAGEMENT COMPETENCIES**

**Leadership**

+ **Communication** – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

+ **Leading Through Vision and Values** -Keeps the organization’s vision and values at the forefront of employee decision making and action.

+ **Managing Change** -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

+ **Problem Solving and Decision Making** – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

+ **Professional Demeanor** – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

+ **Strategy Development** – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

**Managing Execution**

+ **Building a Successful Team** -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

+ **Strategy Execution** – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

+ **Driving for Results** – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

**Building Relationships**

+ **Customer Relationships** – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

+ **Global Mindset** – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

+ **Strategic Partnerships** -Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

**Generating Talent and Organizational Capability**

+ **Developing Others** -Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.

+ **Organizational Capability** – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

**Learning and Applying Professional Expertise**

+ **Continuous Learning** – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

+ **Technical Acumen** – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations, generate innovative solutions to approach function-specific work challenges, and function as a thought leader in his or her area of expertise.

+ **Business Acumen** – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

+ **Basic Competencies** – Fundamental competencies required for accomplishing basic work activities.

+ **Basic Computer Skills** – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

+ **Mathematical Reasoning** – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

+ **Oral Comprehension** – Listens to and understands information and ideas presented through spoken words and sentences.

+ **Reading Comprehension** – Understands written sentences and paragraphs in work related documents.

+ **Writing** – Communicates effectively in writing as appropriate for the needs of the audience.

**California Applicants Only:** The salary range for this position is $83,550.00 to $178,603.00 annually.

**Colorado Applicants Only:** The salary range for this position is $83,550.00 to $162,366.00 annually.

**Hawaii Applicants Only:** The salary range for this position is $101,096.00 to $178,603.00 annually.

**New York Applicants Only:** The salary range for this position is $83,550.00 $178,603.00 annually.

**Washington Applicants Only:** The salary range for this position is $83,550.00 to $178,603.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, 01/29/2024.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.